Terms and Conditions

All correspondences (S) in respect of Tourism/ Travels services / Bookings should be addressed to Tristar Travels.

Booking:-

On confirmation of booking your contract is with Tristar Travels. A contract exists between us when we confirm your travel / tours and have received the deposit amount from your end.

Deposit:-

For the services contracted a minimum deposit amount of 25% of the total cost is to be paid by you to Tristar Travels. The deposit is required to hold the booking on confirmed basis.

Balance Payments:-

Balance payment is to be done 15 days prior to the date of start of services. Any booking made within 15 working days of the date of the services would be considered to be a late booking and for the same the full & final payment is required to be made at the time of booking itself.

Special Note:-

Apart from the above in case of booking for hotels or resorts during the Peak season. 15th DEC- 15th JAN full payment is required to be made at the time of booking itself.

Payments:-

All payments are to be made in the name of Tristar Travels.

Mode of payments:-

Domestic Payments can be made using any of the following methods.

  • By Cash /Cheque /Demand Draft.
  • By electronic money transfer (RTGS & NEFT)
  • By online Payment gateway system through AMEX, VISA & Master card.
  • By debit card verified by Visa.

Overseas payment can be made using any of the following methods.

  • By Bank transfer to our Bank (Bank Details)
  • By online Payment gateway system through AMEX, VISA & Master card.
  • By debit card verified by Visa.

In case payment is made  by credit card, the bank charges (3% extra) would be levied over & above the total amount.

All payments should be true & clear of any withholding tax & deductions. Bank charges, if any for remittances (by remitting bank or intermediary bank) would be strictly borne by the payer.

Policy regarding cancellation / No show / Early Departure

In case of cancellation of tour / Travel service / booking due to any avoidable / unavoidable reasons we must be informed in writing. Cancellation charges would be applicable from the date we receive the letter in writing and cancellation charges would be as follows :-

  • 60 Days & prior to arrival – 10% of the tour / service cost.
  • 59 Days – 30 days prior to arrival – 20% of the tour / service cost.
  • 29 Days – 15 days prior to arrival – 25%   of the tour / service cost.
  • 14 Days – 8 days   prior to arrival – 50%    of the tour / service cost.
  • 07 Days    &  less or  No show      – No refund.

Or high peak season bookings Dec 15th– Jan 15th cancellation due to whatever reason no refund will be made for such cancellations. Please note that the refund process will take 2-4 weeks due to banking procedure. If the refund amount is made to the credit card account or to the Bank account, the bank charges would be debited from the refund amount.

Arrival & Departure policy and Check in/check out varies from hotel to hotel. Kindly contact us in such cases.